Maintenance Technician

JOB SUMMARY

The Maintenance Engineer is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned.  He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned.  He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc. May require driving shuttle van when needed (property specific)

Schedule: Monday through Friday plus rotational on-call duties required.

QUALIFICATION STANDARDS

Education & Experience:

  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.).
  • Must have a valid driver’s license.

Physical requirements:

  • Long hours sometimes required.
  • Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to work unsupervised.

DUTIES & FUNCTIONS

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Follow all hotel and departmental procedures and policies.
  • Handle guest room maintenance requests in a timely fashion.
  • Demonstrate an attitude of cooperation and helpfulness at all times.
  • Assist with the operation, maintenance and repair of equipment.
  • Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
  • Work during snow storms and bad weather/emergencies.
  • Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
  • Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms and swimming pool.
  • Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; repair vacuum cleaners and any other small equipment upon request.
  • Immediately follow up on any alarms to determine the exact location and cause – determine emergency status and report to the Front Desk with findings.
  • Point out and assist with eliminating safety concerns.
  • Assist in maintenance of health code requirements for pool.
  • Do periodic property tours of parking lot and exterior perimeter for debris and trash removal.
  • Check the lighting and irrigation periodically.
  • Complete all appropriate Engineering forms.
  • Assist with the set up of special meeting needs.
  • Complete assigned maintenance request forms daily.
  • Perform any other duties as requested by management.
  • This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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