Team Leader Front Office

Summary

  • Assist the Director of Rooms & Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Front Desk, Regency Club and Guest Services in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

 

Qualifications

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English & French
  • Minimum of 1 year previous proven supervisory experience
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opera Property Management System an asset
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Job ID: TAG000171
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