Guest Relations Agent

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

 

Main Responsibilities

  • It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority
  • Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
  • Help the Guest Relations Management Team to meet and greet guests
  • Prepare the Daily Communication Form
  • Handle amenity requests and other guest relations programmes
  • Run and Participate in the VIPs meeting
  • Assists the Front Office during need periods
  • Handles guests’ complaints
  • Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

 

Requirements

  • Minimum 2 year of experience working in a 5-star hotel environment.
  • A minimum of 1 years of Front Office experience.
  • Previous experience working in the Middle East Region is an advantage.
  • Effective verbal and written communication skills in English. Arabic is an advantage
  • Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
  • If you are interested in joining our team apply today!
Job ID: 509150
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